By making a reservation via email, WhatsApp, or our website, you (the customer) agree to these terms and conditions.

If your reservation is made through a third party such as a travel agency, Mindo hotel, private guide, etc., their terms and conditions apply and you should contact them if you have any problems.

TERMS OF SERVICE

The scope of services is detailed on our website. However, we reserve the right to change the itinerary due to unforeseen circumstances such as severe weather, national emergency, changes in the behavior of the animals, etc.

If for any reason your arrival time must change due to unforeseen circumstances, please contact us as soon as possible. We will work with you to provide an alternative time for the visit. If you prefer to cancel, you may lose your payment.

RESERVATIONS, PAYMENTS AND REFUNDS

Individuals wishing to book directly with Refugio Paz de Las Aves should use our online booking system powered by WeTravel.

We ask for a 25% deposit at the time of booking. If you cancel your reservation before paying in full, we will make every effort to refund your deposit, minus bank transfers and administrative fees. The cancellation must be made in writing.

Full payment is expected 30 days prior to arrival.

Once full payment has been made, we strongly recommend that you purchase travel insurance to cover emergency situations. Therefore, if you need to cancel your reservation, you must first file a claim with the insurance company.

If you make a reservation less than 30 days in advance, full payment is due at the time of booking.

PRICE INCREASE

Refugio Paz de Las Aves may be required to increase rates for reservations made 4 months or more in advance of travel. The global economy is changing rapidly and can affect the cost of transportation, fuel, food, etc. If this is the case, we will inform you immediately about the adjustments.

TRAVEL INSURANCE

We strongly recommend that you purchase travel insurance. A good policy should include reimbursement of travel fares for personal illness (including Covid-19), natural disasters and/or political instability. We strongly recommend that you also purchase a health policy that includes medical coverage in Ecuador AND emergency evacuation. Although Refugio Paz de Las Aves is located a short distance from Quito, emergency medical care is limited in our region. If you need to be evacuated, you will be responsible for all costs.